Contact us
I need help.
Are you safe to talk?
Please ensure you are safe before contacting us.
If you are in an emergency situation, please call 999.
If you are in an emergency situation, please call 999.
Phone
08000 198 668We are open 24 hours per day, 7 days per week.
Calls are free from a UK landline, and crucially, won’t appear on your bill. However, mobile providers will charge for calls and itemise billing.
SMS/Text
07534 617252This service is open Monday to Friday, 8am to 7pm.
Speak to our team via our text message service. Please note we will aim to respond to any messages within 24 hours.
Chat
Start a chatThis service is open Monday to Friday, 8am to 10pm.
We understand it can be difficult to pick up the phone. You can use the chat service to talk to our expert, Helpline team online, in confidence. Please note this is not a live chat facility, we will aim to respond to any messages within 24 hours.
Are you a professional looking for advice or to refer someone?
If so, please visit this section
Contacting us
If you're considering getting in touch with our team, it's a good idea to first think about who might be able to see your phone, computer, or tablet.
This is especially important if you’re worried about the person you want to talk about. They might be right there in the room with you, or you might be concerned they’re keeping an eye on what you’re doing on your device.
If you’re feeling unsure about how private your device is, here’s what you can do for peace of mind:
- Quickly leave this site by clicking the ‘Quick exit’ button.
- Feel free to give our Helpline a call, or use a device you’re sure about to look at the websites we’ve mentioned.
Send a message
Professionals
If you are a professional working with clients who are experiencing domestic abuse, we offer dedicated support and comprehensive advice tailored to help you assist your clients effectively.
Professional support